Alternative ways to reach the City for water & electricity related matters

EMERGENCIES ONLY: call 021 480 7700 from a cell / 107 from a landline

City of Cape Town advises residents that its call centre, 0860 103 089, is experiencing an extraordinarily high volume of calls as a result of the bad weather conditions.

Residents are urged to make use of the following alternative methods of reaching out to the City for water- and electricity-related matters (standard SMS rates apply):
 
•         Send an SMS to 31373 for all water-related faults, such as blocked drains and supply disruptions 
 
•         Send an SMS to 31220 for all electricity-related faults or outages 
 
For any emergencies (such as flooding) or life-threatening situations, residents should please call 021 480 7700 from a cellphone or 107 from a landline.
 
All disaster risk management agencies in the city are on hand to render assistance where needed.